Growth
Doing your own support in the early days
Why founders should do their own customer support early: how the support inbox reveals product truth, what you lose by delegating it too soon, and when to finally hand it off.
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Growth
Why founders should do their own customer support early: how the support inbox reveals product truth, what you lose by delegating it too soon, and when to finally hand it off.
Growth
Why a startup's first ten customers come from founder effort, not channels: doing things that do not scale, learning from direct sales, and earning the right to automate later.