Growth
Doing your own support in the early days
Why founders should do their own customer support early: how the support inbox reveals product truth, what you lose by delegating it too soon, and when to finally hand it off.
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Growth
Why founders should do their own customer support early: how the support inbox reveals product truth, what you lose by delegating it too soon, and when to finally hand it off.
Operations
Most small teams copy enterprise review systems that are already broken. The fix is a weekly check-in and a quarterly forward-looking conversation.