Growth
Doing your own support in the early days
Why founders should do their own customer support early: how the support inbox reveals product truth, what you lose by delegating it too soon, and when to finally hand it off.
Tag
growth
6 articles tagged with this topic
Articles tagged growth
Growth
Your first ten customers come from you
Why a startup's first ten customers come from founder effort, not channels: doing things that do not scale, learning from direct sales, and earning the right to automate later.
Growth
The books that actually shaped how we grow products
The durable growth lessons come from a few timeless books, not the latest tactics. Here are the three that rewired how we build, and the one principle underneath them.
Growth
Referral programs that survived past v1
Dropbox's referral worked because of its underlying product economics, not its referral loop. The three preconditions a program needs to outlive its first six months.
Growth
The TikTok B2B Paradox
Most B2B brands fail on TikTok. The one exception is a founder-led, product-context account, and the platform punishes anything less.
Growth
The Arabic-language SEO opportunity
Arabic is the fastest-growing internet language by usage but one of the smallest by indexed quality content — the asymmetry has been documented for years and is finally being